What is Lean Six Sigma?
Lean, which originated from Toyota in Japan, and was so named when it was introduced in North America, is an organizational culture that aims to train all employees to improve performance to create customer value by reducing waste (muda), minimizing variability in market demand (mura) and limiting excessive use of employees and equipment (muri). Six Sigma, a methodology developed at Motorola, is a data and fact-driven philosophy that aims to prevent defects. Together, Lean Six Sigma, based on project management principles, improves customer satisfaction and performance.